Student FAQs

Looking for modern, secure, and convenient off-campus housing near Western University? At LS Rentals, we specialise in providing luxury student rentals designed for your comfort and peace of mind. Whether you’re signing a lease, handling maintenance requests, or navigating roommate situations, our streamlined process makes student living easy. Dive into our FAQ to find quick answers and experience hassle-free housing!

If you have any additional concerns about off-campus housing near Western University, feel free to contact us at info@lsrentals.ca or 226-377-7777 

Eligibility and Accommodation Queries

  1. What is LS Rentals’ 10-Point Tenant Screening Process?
     To ensure a safe, respectful, and community-oriented environment, all student applicants go through LS Rentals’ 10-Point Tenant Screening Process:
  • Application – Only serious and committed applicants proceed.
  • Pre-screening Call or In-Person Showing – This helps us get to know you and answer questions early.
  • Photo ID Verification – Confirms your identity and reduces the risk of fraud.
  • Enrollment Confirmation – You must be a student at Western University or Fanshawe College.
  • Occupancy Limit – We follow strict occupancy standards to promote safety and comfort.
  • Non-Smoking Agreement – All tenants must commit to our non-smoking policy.
  • Pet Consideration – Pet policies vary by property; we’ll discuss this upfront.
  • Secure Income – We require proof of stable financial support to cover rent.
  • Guarantor Requirement – A parent/guardian must sign a guarantor form.
  • Final Manager Review – All submitted info is reviewed to ensure alignment with our property standards.

This process helps maintain quality housing for everyone and ensures a smooth leasing experience. Contact us if you have any questions.

No. While we primarily offer student accommodations, non-students and working professionals may also apply.

Per the lease terms, tenant liability insurance must be secured to protect against theft, fire, accidental damage, or injury of occupants or guests. While the owner will have insurance to cover property damage or loss, this insurance does not extend to the tenant’s contents.

Yes, we require a 12-month minimum lease. If you’d like to extend your lease, contact us before your lease term ends. We sometimes offer 8-month leases, but these are usually reserved for properties under major renovations.

As per Ontario law, LS Rentals only requires last month’s rent upon lease signing—no additional security deposit is required.

General Rental Questions

To apply, follow these steps:

  • Complete our rental application
  • Submit your last month’s rent payment
  • Provide a guarantor form (typically completed by a parent or guardian)
  • Go through our 10-Point Tenant Screening Process (see above for full breakdown)

We offer newly renovated luxury units, including:

  • Modern designs with ensuite bathrooms in every bedroom
  • Unfurnished and partially furnished options (dining areas include a TV; bedrooms are unfurnished for personalisation)

Prime locations near Western University and on major bus routes

Property viewings can be scheduled by contacting our office at (226) 377-7777 or emailing info@lsrentals.ca. Availability may vary, so it’s best to schedule in advance.

We recommend that students avoid keeping pets on the property. If left alone for too long, pets can cause damage, and the tenant is responsible for any repairs.

No. All LS Rentals properties are strictly non-smoking, both indoors and on the property grounds. As part of our 10-Point Tenant Screening Process, applicants must agree to our non-smoking policy before signing a lease. This helps us maintain clean, healthy, and safe living environments for all tenants.

Violation of the smoking policy may result in cleaning charges or lease termination.

Rent typically covers the use of the unit, but utilities, internet, and maintenance fees may vary depending on your lease. Please review your lease agreement or contact our office for details.

If your roommate moves out early, the remaining tenants are still responsible for the full lease payment. You may find a sublet or a replacement tenant, subject to approval and fees.

Parking availability varies by property. Please contact the office at (226) 377-7777 to inquire about parking spots and associated costs.

Lease and Subletting

Under Ontario’s Residential Tenancies Act, you have two options if you need to leave before your lease ends:

  • Assignment – Find a replacement tenant approved by LS Rentals; this removes your legal obligations
  • Subletting – You may sublet your unit, but you and your guarantor remain responsible for payments. A $250 administration fee applies

Contact info@lsrentals.ca for guidance on these processes

If you wish to renew your lease, contact us at least 90 days before your lease term ends to discuss options and availability.

Maintenance & Renovations

Submit maintenance requests online at Maintenance Request Form or email maintenance@lsrentals.ca. This form allows us to track and address your concerns efficiently.

Call the Luxury Student Rentals Emergency after-hours (add link to emergency services page) line at 226-377-7777 (Press option #2). Please only use this line if you have a maintenance concern that cannot wait until the next business day.

NATURAL GAS EMERGENCIES: 1-877-969-0999

FIRE OR OTHER EMERGENCIES: 9-1-1

Learn more (link to Maintenance Page)

  • What if I lock myself out of my unit?

If you get locked out, call our office at (226) 377-7777 during business hours or the after-hours line.

If you get locked out, call our office at (226) 377-7777 during business hours or the after-hours line. 

Rent Collection

We understand that rent collection is crucial for both tenants and property owners. Here’s how we ensure secure and timely payment handling:

  • Electronic Funds Transfer (EFT) – Rent is collected automatically on the 1st of each month
  • Upfront Deposit – We collect the last month’s rent upon lease signing

Billing & Utilities

If your payment fails, you must pay the rent amount plus a $20 NSF fee within 3 days. Late payments incur 2% monthly interest.

If your lease does not include utilities, you must arrange for service before moving in. Here are the main utility providers in London, Ontario:

Rogers: rogers.com | 1-866-210-4059

Living with Roommates

If you’re experiencing roommate issues, here are some steps to resolve them:

  • Communicate – Try to have an open conversation with your roommate(s) about the issues.
  • Roommate Agreement – Download HERE
  • Group Meeting – Set up a meeting with all roommates to discuss and resolve concerns.
  • Contact LS Rentals – If issues persist, contact our office to explore options like being removed from your lease or finding a sublet to take over your obligations. Contact Us

We’re here to help you maintain a positive living environment—reach out if you need assistance.

Moving In and Out

Before moving in, you must schedule a move-in appointment with our office (one appointment per group is required). During this appointment:

  • We’ll provide your front door access code and a bedroom key (if applicable).
  • Ensure that all outstanding paperwork is submitted during the appointment.

Before you move out, LS Rentals will conduct an inspection to identify any repairs or damage. At the time of inspection:

  • All keys must be returned to our representative.
  • Ensure your unit is left clean and damage-free.

For more details, Contact Us

Safety, Support, & Security

Yes, on-site staff is available during business hours, and an emergency contact line 226-377-7777 (Press option #2) operates after hours. For more details visit our Emergency Services.

Leasing and Cancellation

Complete a rental application and provide the last month’s rent payment to secure your unit. Before lease signing, all applicants must complete the 10-Point Tenant Screening Process, which includes identity verification, enrollment confirmation, and a guarantor form.

Contact us at info@lsrentals.ca or call 226-377-7777 for further assistance.

LS Rentals enforces a strict cancellation policy. Administrative fees may apply for cancellations before the lease start date.

Guarantor and Legal Terms

A guarantor is also a required part of our 10-Point Tenant Screening Process. We verify the guarantor’s details to ensure financial responsibility and support throughout the lease.

A guarantor agrees to cover unpaid rent or charges if the tenant defaults.

International students must provide proof of income or a local guarantor.

Tenant Responsibilities

Yes, a parent or guardian must complete a guarantor form when applying.

A guarantor agrees to cover unpaid rent or charges if the tenant defaults.

International students must provide proof of income or a local guarantor.